The launch of a new product set at a legacy media company was met with much fanfare, and very little revenue. That’s when they turned to MD. Analyzing the problem, we realized that more product training was needed, improved vendor partnership was a necessity, and building confidence by the sales team was critical to improving sales. We changed vendors and fulfillment strategies, built in-person and on-line training, and focused our team not on product knowledge, but on how our products solve common customer problems. Over a 3 year period, we grew revenue by $30M, focusing on Key Customers, better product selection, and improved communication. The old saying is true, what looks like resistance is often a lack of clarity. We made it clear, and grew revenue exponentially.